THE PET SERVE INTERNATIONAL INC.

Website Terms & Conditions

Version 1.0

Effective Date: Upon Website Launch

1. PURPOSE

1.1 Purpose of these Website Terms & Conditions

These Website Terms & Conditions ("Terms") govern access to and use of the website operated by The Pet Serve International Inc. ("The Pet Serve", "PetServe", "we", "our", or "us"), including all information, products, services, content, features and functionality made available through www.thepetserve.com and any successor websites, mobile applications or digital platforms operated by or on behalf of PetServe.

These Terms establish the legal relationship between PetServe and every individual or organization that accesses, browses, creates an account, purchases products, submits content, or otherwise interacts with our website or services.

By clearly defining the rights, responsibilities and expectations of both PetServe and our customers, these Terms are intended to promote transparency, protect the interests of all parties, and support a safe, secure and enjoyable online shopping experience.

1.2 Our Commitment to Fair Business Practices

PetServe is committed to conducting business with honesty, integrity, transparency and respect for our customers.

We believe that clear and understandable legal terms are an important part of building lasting customer relationships. Rather than relying solely on complex legal language, we strive to explain our policies in a manner that is accessible while maintaining the legal protections necessary to operate a secure and responsible e-commerce business.

Our objective is to provide customers with confidence that every interaction with PetServe—from browsing our website to receiving a completed order—is supported by fair business practices, responsible governance and compliance with applicable Canadian laws.

1.3 Relationship with Other Policies

These Terms should be read together with the other policies published by The Pet Serve International Inc., each of which forms an important part of the overall relationship between PetServe and its customers.

These include, but are not limited to:

• Corporate Privacy Policy;
• Cookie Policy;
• Shipping Policy;
• Return & Refund Policy;
• Accessibility Policy; and
• any additional notices, guidelines or terms published in connection with specific products, services, promotions or features.

Where another policy specifically governs a particular subject matter, that policy shall supplement these Terms. In the event of an inconsistency, the policy that most directly relates to the relevant subject matter shall apply to the extent of that inconsistency, unless otherwise required by applicable law.

1.4 Changes to these Terms

PetServe reserves the right to amend, update or replace these Terms at any time to reflect changes in applicable laws, business operations, technology, website functionality, products, services or industry best practices.

The most current version of these Terms will always be published on our website together with the effective date and version number.

Where required by applicable law, or where changes materially affect the rights or obligations of customers, PetServe will take reasonable steps to notify users before such changes become effective.

Continued access to or use of the website following the publication of updated Terms constitutes acceptance of the revised Terms, except where additional consent is required by law.

2. SCOPE

2.1 Application of these Terms

These Terms apply to all access to and use of the PetServe website and all transactions conducted through it.

They govern the purchase of products, creation of customer accounts, communications with PetServe, submission of user-generated content, participation in promotional activities and all other interactions with our online services, unless separate written agreements apply.

These Terms apply whether the website is accessed through a desktop computer, mobile device, tablet or any other internet-enabled technology.

2.2 Who these Terms Apply To

These Terms apply to:

• visitors browsing our website;
• retail customers;
• wholesale customers;
• distributors;
• veterinary clinics and veterinary professionals;
• pet grooming businesses;
• retailers;
• business partners;
• suppliers accessing designated website features;
• individuals creating online customer accounts;
• individuals subscribing to newsletters or promotional communications; and
• any other person or organization accessing or using our website or services.

By accessing our website, each user confirms that they are legally authorized to enter into these Terms.

2.3 Website Coverage

These Terms govern all publicly accessible and customer-facing digital services provided by PetServe, including:

• www.thepetserve.com;
• future regional websites;
• customer account portals;
• online shopping services;
• mobile applications that may be introduced;
• promotional landing pages;
• digital customer support tools;
• online product information;
• educational content relating to pet care; and
• other digital platforms operated by or on behalf of PetServe.

Certain third-party services accessible through our website may be governed by separate terms and conditions established by those providers.

2.4 Future Services

As PetServe continues to grow, we may introduce additional products, services or website functionality, including subscription services, loyalty programs, gift cards, online communities, wholesale ordering platforms, mobile applications, artificial intelligence tools or other digital services.

Unless otherwise stated, these Terms will apply to those future services together with any additional terms that may be published specifically for those offerings.

3. ABOUT THE PET SERVE INTERNATIONAL INC.

3.1 Who We Are

The Pet Serve International Inc. is a Canadian company dedicated to providing premium pet wellness, grooming, hygiene, nutritional and related pet care products that promote the health, comfort and well-being of companion animals.

Our mission is to deliver thoughtfully developed products that combine quality, innovation and responsible business practices while maintaining the confidence of pet owners, retailers, veterinary professionals, distributors and other business partners.

3.2 Our Products and Services

PetServe offers a range of products and services designed to support responsible pet ownership, including pet wellness products, grooming and hygiene solutions, nutritional supplements, accessories and other related offerings.

As our business evolves, additional products, digital services, educational resources and customer programs may be introduced. Unless otherwise specified, such offerings will be governed by these Terms and any applicable supplementary policies.

3.3 Our Commitment to Customers

At PetServe, we believe that earning and maintaining customer trust requires more than offering quality products. It requires transparency, responsible business conduct and a commitment to providing accurate information, dependable customer service and a secure online shopping experience.

We continually seek to improve our website, products and services based on customer feedback, technological advancements and evolving industry standards while remaining committed to ethical business practices and compliance with applicable laws.

4. DEFINITIONS

For the purposes of these Terms, the following definitions apply unless the context requires otherwise.

4.1 Account

"Account" means a registered online profile created by a customer to purchase products, manage orders, save preferences or access account-specific services.

4.2 Business Customer

"Business Customer" means a retailer, distributor, veterinary clinic, pet grooming business, reseller, wholesaler or other commercial organization purchasing products or services from PetServe.

4.3 Content

"Content" means all text, graphics, logos, images, videos, audio, documents, software, product descriptions, designs, trademarks and other materials made available on or through the website.

4.4 Customer

"Customer" means any individual or organization that purchases, attempts to purchase or inquires about products or services offered by PetServe.

4.5 Intellectual Property

"Intellectual Property" includes all copyrights, trademarks, trade names, logos, service marks, designs, patents, domain names, trade secrets and other proprietary rights owned by or licensed to PetServe.

4.6 Order

"Order" means a request submitted through the website to purchase one or more products, whether or not the order is ultimately accepted by PetServe.

4.7 Products

"Products" means any goods, merchandise or related items offered for sale through the PetServe website.

4.8 Services

"Services" means any online functionality, customer support, educational content, digital features or other services provided by PetServe through the website.

4.9 User

"User" means any person or organization accessing or using the website, regardless of whether a purchase is made.

4.10 Website

"Website" means the official website of The Pet Serve International Inc., currently located at www.thepetserve.com, together with any successor websites, mobile applications or related digital platforms operated by or on behalf of PetServe.

4.11 Force Majeure

"Force Majeure" means events beyond the reasonable control of PetServe, including natural disasters, pandemics, labour disputes, cyber incidents, government actions, transportation disruptions or failures of utilities or communication systems.

4.12 Interpretation

Unless the context otherwise requires:

• headings are provided for convenience only;
• words importing the singular include the plural and vice versa;
• references to legislation include amendments, successor legislation and applicable regulations;
• references to "including" mean "including without limitation"; and
• references to "written" or "in writing" include electronic communications where permitted by applicable law.

5. ACCEPTANCE OF THESE TERMS

5.1 Acceptance

By accessing, browsing or using the PetServe website, creating an account, purchasing products, submitting information or otherwise interacting with our services, you acknowledge that you have read, understood and agree to be legally bound by these Terms and any policies incorporated by reference.

If you do not agree with these Terms, you must discontinue use of the website and refrain from accessing or using our products and services through the website.

5.2 Legal Agreement

These Terms constitute a legally binding agreement between you and The Pet Serve International Inc. governing your use of the website and all transactions conducted through it, subject to applicable consumer protection laws.

Nothing in these Terms is intended to limit or exclude any rights that cannot be waived under applicable law.

5.3 Electronic Acceptance

You acknowledge and agree that your use of the website, submission of an order, creation of an account, clicking an acceptance button or other electronic action indicating your agreement constitutes your electronic acceptance of these Terms and has the same legal effect as a handwritten signature, to the extent permitted by applicable law.

5.4 Legal Capacity

By using the website, you represent and warrant that you have reached the age of majority in your province or territory of residence, or otherwise have the legal capacity to enter into binding agreements under applicable law.

If you are accessing the website on behalf of a business or other organization, you further represent and warrant that you have the authority to bind that organization to these Terms.

5.5 Continued Use

Your continued use of the website following the publication of updated Terms signifies your acceptance of those revisions, except where additional notice or consent is required by law. We encourage users to review these Terms periodically to remain informed of any changes that may affect their rights or obligations.

6. Eligibility to Use the Website

6.1 General Eligibility

The PetServe website is intended for individuals and organizations that are legally capable of entering into binding agreements under the laws applicable to their jurisdiction. By accessing or using the website, you represent and warrant that you possess the legal capacity and authority to accept these Terms.

PetServe reserves the right to refuse access to the website or any of its services where it reasonably believes a user does not meet the eligibility requirements set out in these Terms or where access would otherwise be contrary to applicable law.

6.2 Age Requirement

Unless otherwise permitted by applicable law, users must have reached the age of majority in their province, territory, state, or country of residence to create an account, place an order, or enter into any legally binding transaction through the website.

Individuals who have not reached the applicable age of majority may only use the website under the supervision and consent of a parent or legal guardian.

6.3 Business Users

Businesses, veterinary clinics, pet groomers, retailers, distributors, wholesalers, and other commercial organizations accessing the website represent that the individual accepting these Terms has the legal authority to bind the organization to these Terms and any related agreements.

6.4 International Users

Although PetServe is headquartered in Canada, the website may be accessible from other jurisdictions. Users accessing the website from outside Canada do so at their own initiative and are responsible for ensuring compliance with all applicable local laws.

PetServe does not represent that products, services, website content, or promotional offers are appropriate or available in every jurisdiction.

7. Customer Accounts

7.1 Account Registration

Certain features of the website may require users to create an online customer account.

When registering for an account, users agree to provide complete, accurate, and current information and to promptly update such information whenever it changes.

PetServe may refuse, suspend, or terminate account registrations that contain false, misleading, incomplete, or fraudulent information.

7.2 Account Security

Users are responsible for maintaining the confidentiality of their usernames, passwords, authentication credentials, and any other security information associated with their accounts.

Users must take reasonable precautions to prevent unauthorized access to their accounts and should immediately notify PetServe if they believe their account has been compromised or accessed without authorization.

7.3 Responsibility for Account Activity

Users are responsible for all activities conducted through their accounts, whether or not those activities were personally authorized by them, unless otherwise required by applicable law.

PetServe shall not be liable for losses arising from unauthorized account use resulting from a user's failure to adequately safeguard their login credentials.

7.4 Account Suspension or Termination

PetServe reserves the right to suspend, restrict, or terminate customer accounts at its sole discretion where it reasonably believes that:

• these Terms have been violated;
• fraudulent or illegal activity has occurred or is suspected;
• account information is inaccurate or misleading;
• the security of the website may be compromised;
• continued access may expose PetServe or other users to legal, financial, or operational risk; or
• suspension or termination is otherwise required by applicable law.

Where appropriate, PetServe may provide notice before taking such action; however, immediate suspension may occur where necessary to protect customers, the website, or the Company.

8. Permitted Website Use

8.1 Authorized Use

PetServe grants users a limited, non-exclusive, non-transferable, and revocable licence to access and use the website solely for lawful personal or legitimate business purposes consistent with these Terms.

No ownership or intellectual property rights are transferred through use of the website.

8.2 Acceptable Use

Users agree to use the website responsibly and in accordance with all applicable laws.

Permitted activities include:

• browsing website content;
• purchasing products;
• creating customer accounts;
• submitting legitimate product reviews;
• communicating with customer support; and
• accessing educational or informational content provided by PetServe.

8.3 Commercial Restrictions

Except with PetServe's prior written consent, users shall not:

• reproduce website content for commercial purposes;
• resell website content;
• create competing databases using website information;
• use automated systems to harvest data; or
• exploit the website for unauthorized commercial activities.

8.4 Website Availability

PetServe makes reasonable efforts to maintain uninterrupted access to the website but does not guarantee continuous availability.

The website may occasionally be unavailable due to:

• scheduled maintenance;
• software upgrades;
• cybersecurity measures;
• third-party service interruptions;
• internet failures; or
• circumstances beyond PetServe's reasonable control.

9. Prohibited Activities

Users shall not use the website in any manner that could interfere with its security, integrity, availability, or intended operation.

Without limitation, users must not:

• violate any applicable laws or regulations;
• submit false or misleading information;
• impersonate another individual or organization;
• gain unauthorized access to systems or accounts;
• interfere with website functionality;
• upload malicious software, viruses, ransomware, spyware, or other harmful code;
• scrape, copy, or harvest website content using automated technologies without authorization;
• attempt to reverse engineer any portion of the website;
• interfere with security features or authentication mechanisms;
• conduct fraudulent transactions;
• engage in payment fraud or identity theft;
• distribute unsolicited commercial communications through the website;
• infringe the intellectual property rights of PetServe or third parties; or
• engage in any activity that may reasonably be expected to damage the reputation, operations, or security of PetServe.

PetServe reserves the right to investigate suspected violations and take appropriate legal or technical action.

10. Product Information

10.1 Product Descriptions

PetServe strives to ensure that product descriptions, specifications, ingredients, usage instructions, images, pricing, and other information published on the website are accurate and current.

However, errors, omissions, inaccuracies, or typographical mistakes may occasionally occur.

PetServe does not warrant that all product information will always be complete, accurate, or free from error.

10.2 Product Images

Product photographs, illustrations, videos, packaging, colours, and other visual representations are provided for illustrative purposes only.

Actual products, packaging, colours, labelling, or appearance may vary due to manufacturing updates, display settings, lighting conditions, or other factors.

10.3 Product Availability

All products are offered subject to availability.

PetServe reserves the right to:

• discontinue products;
• limit quantities;
• substitute packaging;
• modify specifications where permitted;
• introduce replacement products; or
• restrict sales where necessary to comply with applicable laws or business requirements.

10.4 Product Compliance

PetServe is committed to offering products that comply with applicable Canadian laws and regulatory requirements.

Certain products may be subject to additional regulatory requirements, safety notices, usage instructions, or restrictions depending on their nature and intended use.

Customers are responsible for reading all product labels, instructions, warnings, and directions before use.

11. Orders

11.1 Order Placement

Submission of an order through the website constitutes an offer by the customer to purchase the selected products.

Receipt of an order confirmation email does not constitute acceptance of the order by PetServe.

11.2 Order Acceptance

An order shall only be deemed accepted when PetServe has confirmed shipment of the ordered products or otherwise expressly confirmed acceptance.

PetServe reserves the right to decline any order prior to acceptance.

11.3 Order Verification

PetServe may verify customer information before accepting or fulfilling an order.

Verification procedures may include confirmation of identity, billing information, payment authorization, shipping details, or fraud prevention measures.

11.4 Cancellation of Orders

PetServe reserves the right to cancel or refuse any order where:

• products are unavailable;
• pricing errors have occurred;
• payment authorization fails;
• fraudulent activity is suspected;
• shipping restrictions apply;
• legal or regulatory concerns arise; or
• circumstances beyond PetServe's reasonable control prevent fulfilment.

Where payment has already been processed for a cancelled order, PetServe will issue an appropriate refund in accordance with its Return & Refund Policy.

12. Pricing & Taxes

12.1 Pricing

Unless otherwise stated, all prices displayed on the website are quoted in Canadian Dollars (CAD).

Prices are subject to change without prior notice.

12.2 Taxes

Applicable federal, provincial, territorial, state, or local taxes will be calculated and applied at checkout based on the customer's shipping destination and applicable tax legislation.

12.3 Pricing Errors

Despite reasonable efforts, pricing inaccuracies may occasionally occur.

PetServe reserves the right to correct pricing errors, cancel affected orders, and issue refunds where necessary.

Customers will be notified if a material pricing error affects their order.

12.4 Promotions and Discounts

Discounts, promotional pricing, coupon codes, introductory offers, and special campaigns are subject to their individual terms and conditions.

Unless expressly stated otherwise:

• promotions cannot be combined;
• promotions have no cash value;
• expired offers will not be honoured;
• PetServe reserves the right to modify or withdraw promotions at any time; and
• promotions may be cancelled where fraud, abuse, or misuse is suspected.

13. Payments

13.1 Accepted Payment Methods

PetServe accepts a variety of payment methods to facilitate secure and convenient online purchases. Available payment methods may include major credit cards, debit cards, digital wallets, and other electronic payment options made available through our website from time to time.

The availability of specific payment methods may vary depending on the customer's location, the products being purchased, or the payment service providers supporting our website.

PetServe reserves the right to modify, add, or discontinue accepted payment methods at any time without prior notice.

13.2 Payment Authorization

All orders submitted through the PetServe website are subject to successful payment authorization and verification by the applicable payment provider.

PetServe reserves the right to delay, refuse, suspend, or cancel any order where payment authorization cannot be obtained, payment information cannot be verified, fraudulent activity is suspected, or any other payment-related concern arises.

Authorization of a payment does not constitute acceptance of an order. Order acceptance remains subject to Section 11 of these Terms.

13.3 Billing Information

Customers agree to provide complete, accurate, and current billing information when placing an order.

Customers are responsible for ensuring that all payment details, billing addresses, contact information, and other required information remain accurate and up to date.

PetServe reserves the right to request additional documentation or verification where discrepancies, inaccuracies, or suspected fraudulent activity are identified.

13.4 Payment Security

PetServe is committed to maintaining secure payment processing practices.

Payments made through the website are processed using secure payment technologies provided by trusted third-party payment processors. PetServe does not intentionally store complete payment card information on its own systems unless expressly stated or required to do so by applicable law.

Customers are encouraged to review the privacy practices and terms of any third-party payment providers used during the checkout process.

13.5 Chargebacks and Payment Disputes

Customers are encouraged to contact PetServe directly to resolve any payment concerns before initiating a chargeback or payment dispute through their financial institution.

Where PetServe reasonably believes that a chargeback has been initiated fraudulently or without valid justification, the Company reserves the right to suspend customer accounts, refuse future transactions, pursue recovery of outstanding amounts, or exercise any other remedies available under applicable law.

Nothing in this section limits any rights available to consumers under applicable consumer protection legislation.

14. Shipping

14.1 Shipping Policy

The shipment and delivery of products purchased through the PetServe website are governed by our separate Shipping Policy, which forms part of these Terms and should be read together with this document.

The Shipping Policy provides additional information regarding shipping methods, processing times, delivery estimates, shipping charges, delivery restrictions, and related matters.

14.2 Processing Times

PetServe makes reasonable efforts to process and dispatch orders promptly.

Estimated processing and delivery times published on the website are provided for informational purposes only and do not constitute guaranteed delivery dates.

Processing times may vary depending on product availability, payment verification, order volumes, carrier capacity, weather conditions, customs processes, statutory holidays, and other operational factors beyond PetServe's reasonable control.

14.3 Delivery

Delivery shall be deemed complete when the ordered products have been delivered to the shipping address provided by the customer or otherwise made available for collection by the applicable shipping carrier in accordance with the selected delivery method.

Customers are responsible for ensuring that delivery information is complete and accurate.

PetServe shall not be responsible for delays or additional costs resulting from inaccurate shipping information provided by the customer.

14.4 Risk of Loss

Unless otherwise required by applicable law, the risk of loss or damage to products passes to the customer upon delivery of the products to the shipping address specified in the order or upon transfer to the customer in accordance with the applicable delivery method.

Customers should inspect all deliveries promptly upon receipt and notify PetServe of any visible shipping damage or discrepancies as soon as reasonably practicable.

14.5 Shipping Restrictions

PetServe reserves the right to restrict or decline shipments to locations where delivery is prohibited, impractical, or restricted by law, carrier limitations, safety considerations, or other operational requirements.

Certain products may also be subject to additional shipping restrictions based on applicable regulatory requirements.

15. Returns & Refunds

15.1 Return & Refund Policy

Returns, refunds, exchanges, and related customer service matters are governed by PetServe's separate Return & Refund Policy, which forms part of these Terms.

Customers should review the Return & Refund Policy before placing an order.

15.2 Return Eligibility

Eligibility for returns depends upon the type of product purchased, the condition of the product, applicable return periods, and the requirements described in the Return & Refund Policy.

PetServe reserves the right to refuse returns that do not satisfy the published eligibility requirements.

15.3 Non-Returnable Products

Certain products may not be eligible for return due to health, hygiene, safety, regulatory, or other operational reasons.

Any applicable exclusions will be identified within the Return & Refund Policy or otherwise communicated to customers before or during the purchasing process.

15.4 Defective, Damaged or Incorrect Products

Customers should inspect products promptly upon delivery.

If a product is received in a damaged, defective, or incorrect condition, customers should notify PetServe as soon as reasonably practicable and provide any information reasonably requested to assist in evaluating the claim.

PetServe will review such requests in accordance with the Return & Refund Policy and applicable consumer protection laws.

15.5 Refund Processing

Approved refunds will generally be processed using the original payment method unless otherwise required by applicable law or agreed between PetServe and the customer.

Refund processing times may vary depending upon the payment provider, financial institution, and the circumstances of the return.

16. Promotions, Gift Cards & Loyalty Programs

16.1 Promotional Campaigns

From time to time, PetServe may offer promotional campaigns, limited-time offers, contests, sweepstakes, discounts, introductory pricing, bundled offers, or other marketing initiatives.

Unless otherwise specified, each promotion shall be governed by these Terms together with any additional promotional terms published for the applicable campaign.

16.2 Discount Codes

Promotional or discount codes are intended solely for their stated purpose and are subject to any conditions communicated at the time of issue.

Unless expressly stated otherwise:

• discount codes may not be combined with other promotions;
• discount codes have no cash value;
• expired codes will not be honoured;
• discount codes may not be transferred or resold; and
• PetServe reserves the right to invalidate promotional codes where fraud, misuse, or abuse is reasonably suspected.

16.3 Gift Cards

If PetServe introduces gift cards in the future, their purchase, redemption, expiry (where permitted), replacement, and use shall be governed by separate Gift Card Terms and Conditions published by PetServe.

16.4 Loyalty Programs

PetServe may introduce customer loyalty, rewards, membership, referral, or subscription programs from time to time.

Participation in any such program shall be governed by separate program rules, which may be amended, suspended, or discontinued by PetServe in accordance with applicable law.

17. User Reviews & User Content

17.1 Customer Reviews

PetServe may permit customers to submit product reviews, ratings, comments, photographs, videos, testimonials, questions, or other user-generated content through the website or associated digital platforms.

Submission of such content is voluntary.

17.2 Acceptable Content

Users agree not to submit any content that:

• is false, misleading, or fraudulent;
• is defamatory, abusive, threatening, or discriminatory;
• contains unlawful, obscene, or offensive material;
• infringes the intellectual property or privacy rights of any person;
• contains malicious software or harmful code;
• promotes illegal activities; or
• otherwise violates these Terms or applicable law.

PetServe reserves the right to remove content that does not comply with these requirements.

17.3 Licence Granted to PetServe

By submitting reviews or other user-generated content, users grant PetServe a worldwide, non-exclusive, perpetual, royalty-free, transferable licence to use, reproduce, modify, publish, display, distribute, translate, and otherwise use such content for business, educational, promotional, marketing, or operational purposes, subject to applicable privacy laws.

Users represent that they possess the necessary rights to grant this licence.

17.4 Content Moderation

PetServe reserves the right, but assumes no obligation, to review, monitor, edit, refuse, or remove user-generated content at its sole discretion where such content is believed to violate these Terms, applicable law, or PetServe's community standards.

18. Intellectual Property

18.1 Ownership

Unless otherwise expressly stated, all intellectual property rights relating to the PetServe website, its content, products, branding, software, graphics, logos, text, images, videos, documents, databases, website design, and other materials remain the exclusive property of The Pet Serve International Inc. or its licensors.

Nothing contained in these Terms transfers any ownership rights to users.

18.2 Trademarks

The names The Pet Serve International, PetServe, Furball Story, together with associated logos, trade names, slogans, product names, graphics, and other brand identifiers, are valuable intellectual property belonging to PetServe or its licensors and may not be copied, reproduced, displayed, modified, or used without prior written authorization.

18.3 Copyright

All website content is protected by applicable Canadian and international copyright laws and other intellectual property legislation.

Users may access website content solely for personal, non-commercial purposes consistent with these Terms.

18.4 Limited Licence

Subject to these Terms, PetServe grants users a limited, revocable, non-exclusive, non-transferable licence to access and use the website for lawful personal or legitimate business purposes.

This licence does not permit users to reproduce, distribute, commercially exploit, modify, or create derivative works from website content without prior written consent.

18.5 Prohibited Uses

Without the prior written authorization of PetServe, users shall not:

• copy, reproduce, distribute, publish, or display website content;
• modify or create derivative works;
• remove copyright, trademark, or proprietary notices;
• commercially exploit website materials;
• use PetServe intellectual property in any manner likely to cause confusion or imply sponsorship or endorsement; or
• otherwise infringe PetServe's intellectual property rights.

18.6 Reporting Intellectual Property Concerns

PetServe respects the intellectual property rights of others.

Individuals who believe that material available through the website infringes their intellectual property rights are encouraged to contact PetServe using the contact information provided in these Terms.

PetServe will review such notifications and take appropriate action where warranted under applicable law.

19. Third-Party Services

19.1 Third-Party Service Providers

To operate our website and provide our products and services efficiently, PetServe may engage trusted third-party service providers to perform certain business functions on our behalf. These providers may include, without limitation, payment processors, website hosting providers, cloud service providers, logistics companies, shipping carriers, marketing platforms, customer support providers, analytics providers, fraud prevention services, and technology partners.

These third-party providers operate under their own terms and privacy policies and are responsible for the services they provide.

19.2 Third-Party Websites

Our website may contain links to third-party websites or online resources for your convenience or information. Such links do not constitute an endorsement, sponsorship, recommendation, or approval by PetServe.

PetServe is not responsible for the content, availability, security, privacy practices, or accuracy of information contained on third-party websites. Users access third-party websites entirely at their own risk.

19.3 Third-Party Payment Providers

Payments made through the PetServe website may be processed by independent payment service providers. PetServe does not collect or store complete payment card information on its own servers unless specifically disclosed.

Users are encouraged to review the privacy policies and terms of any third-party payment provider before completing a transaction.

19.4 Third-Party Technologies

The website may utilize third-party technologies, including analytics platforms, customer communication tools, fraud detection services, and other software applications to enhance website functionality and customer experience.

The use of such technologies is further described in our Corporate Privacy Policy and Cookie Policy.

20. Veterinary & Product Disclaimer

20.1 Informational Purposes Only

The information published on the PetServe website, including articles, product descriptions, educational materials, blogs, videos, guides, frequently asked questions, and other content, is provided solely for general informational and educational purposes.

Such information should not be interpreted as veterinary, medical, nutritional, diagnostic, or professional advice.

20.2 Veterinary Advice

Pet owners should always consult a licensed veterinarian or other qualified animal health professional regarding the diagnosis, treatment, prevention, or management of any medical condition affecting their pet.

PetServe does not provide veterinary services, diagnoses, prescriptions, or individualized treatment recommendations through its website.

20.3 Product Suitability

Individual pets may respond differently to products depending on factors including age, breed, size, medical history, allergies, medications, dietary requirements, and other individual circumstances.

Customers are responsible for determining whether a product is suitable for their pet and for following all product labels, directions, warnings, and instructions.

20.4 Limitation of Reliance

Users acknowledge that any reliance placed upon website content or product information is at their own discretion and risk.

PetServe shall not be responsible for decisions made solely on the basis of website information without obtaining appropriate professional veterinary advice where necessary.

21. Artificial Intelligence & Website Technologies

21.1 Use of Digital Technologies

PetServe may utilize automated technologies, artificial intelligence ("AI"), machine learning tools, recommendation engines, chatbots, search technologies, and similar digital solutions to improve website functionality and customer experience.

21.2 Human Oversight

Where automated technologies are used, PetServe remains committed to appropriate human oversight, particularly where customer service, product recommendations, or significant business decisions are involved.

PetServe does not intentionally rely solely on fully automated decision-making processes that produce legal or similarly significant effects on customers without appropriate human review, except where permitted by applicable law.

21.3 Accuracy of AI Content

Although PetServe seeks to ensure the accuracy of AI-generated responses or recommendations, automated technologies may occasionally generate incomplete, inaccurate, or outdated information.

Customers should independently verify important information and contact PetServe directly whenever clarification is required.

21.4 Future Technologies

As technology evolves, PetServe may introduce additional digital features, virtual assistants, personalization technologies, augmented reality experiences, or other innovations designed to enhance the customer experience. Such technologies shall remain subject to these Terms and our applicable privacy practices.

22. Disclaimer of Warranties

22.1 Website Availability

The PetServe website and all related content, products, services, and functionality are provided on an "as is" and "as available" basis, subject to applicable law.

While PetServe makes reasonable efforts to maintain a secure and reliable website, we do not guarantee uninterrupted availability, error-free operation, or continuous access.

22.2 No Warranty

To the fullest extent permitted by applicable law, PetServe disclaims all express, implied, statutory, or other warranties, including warranties relating to:

• merchantability;
• fitness for a particular purpose;
• non-infringement;
• uninterrupted website availability;
• data accuracy;
• website security; and
• compatibility with all devices or software.

Nothing in these Terms excludes warranties that cannot legally be excluded under applicable consumer protection legislation.

22.3 Technical Interruptions

Website access may occasionally be interrupted due to scheduled maintenance, software upgrades, cybersecurity measures, telecommunications failures, internet outages, or events beyond PetServe's reasonable control.

PetServe shall not be liable for temporary interruptions in website availability arising from such circumstances.

23. Limitation of Liability

23.1 General Limitation

To the fullest extent permitted by applicable law, PetServe, its directors, officers, employees, affiliates, licensors, suppliers, contractors, distributors, and service providers shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to the use of the website, products, or services.

23.2 Types of Losses

Without limitation, PetServe shall not be liable for losses relating to:

• loss of profits;
• loss of revenue;
• loss of business opportunities;
• loss of goodwill;
• business interruption;
• loss of data;
• computer system failures;
• cybersecurity incidents beyond our reasonable control; or
• indirect economic loss.

23.3 Maximum Liability

Where liability cannot legally be excluded, PetServe's aggregate liability arising out of any claim relating to the website or these Terms shall be limited to the greater of:

• the amount paid by the customer for the applicable product or service giving rise to the claim; or
• any minimum amount required under applicable law.

23.4 Consumer Rights

Nothing contained in these Terms excludes, limits, or modifies any statutory rights or remedies that cannot lawfully be excluded under applicable consumer protection legislation.

24. Indemnification

24.1 User Responsibility

Users agree to indemnify, defend, and hold harmless The Pet Serve International Inc., its directors, officers, employees, affiliates, licensors, service providers, contractors, and representatives from and against any claims, damages, liabilities, losses, costs, expenses, and legal fees arising from or relating to:

• violation of these Terms;
• misuse of the website;
• violation of applicable laws;
• infringement of third-party rights;
• fraudulent or unlawful conduct; or
• negligent or intentional misconduct.

24.2 Cooperation

PetServe reserves the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by a user. Users agree to cooperate fully with PetServe in the defence of any such claim.

25. Privacy

25.1 Commitment to Privacy

PetServe recognizes the importance of protecting the privacy and personal information of its customers, website visitors, business partners, and other individuals who interact with our organization.

Our collection, use, disclosure, storage, retention, and protection of personal information are governed by our Corporate Privacy Policy.

25.2 Privacy Policy

By using the PetServe website, users acknowledge that they have had the opportunity to review our Corporate Privacy Policy, which explains how personal information is collected, used, disclosed, retained, safeguarded, and managed.

25.3 Cookie Policy

Our use of cookies and similar technologies is governed by our Cookie Policy, which describes the categories of cookies we use, their purposes, and the choices available to users regarding cookie preferences.

25.4 Electronic Communications

Where users subscribe to newsletters, marketing communications, or promotional updates, such communications will be managed in accordance with applicable Canadian anti-spam legislation ("CASL") and other applicable laws.

Users may withdraw their consent to receive commercial electronic messages at any time by using the unsubscribe mechanism provided in such communications or by contacting PetServe directly.

25.5 Data Protection

PetServe maintains administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. Additional information regarding our information governance practices is available in our Corporate Privacy Policy.

26. Governing Law

26.1 Applicable Law

These Terms, together with all matters arising out of or relating to the use of the PetServe website, the purchase of products or services, and any disputes between PetServe and users, shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict of law principles.

26.2 Jurisdiction

Subject to any mandatory rights available under applicable consumer protection legislation, the parties irrevocably submit to the exclusive jurisdiction of the courts located in the Province of Ontario, Canada, for the resolution of any dispute arising from or relating to these Terms or the use of the website.

Nothing in these Terms limits any rights that consumers may have under applicable legislation requiring disputes to be heard in another jurisdiction.

26.3 Compliance with Applicable Laws

Users agree to comply with all applicable federal, provincial, territorial, municipal, state, and local laws, regulations, and governmental requirements applicable to their use of the website, purchase of products, and any other interaction with PetServe.

27. General Provisions

27.1 Entire Agreement

These Terms, together with the Corporate Privacy Policy, Cookie Policy, Shipping Policy, Return & Refund Policy, Accessibility Policy, and any other policies or notices expressly incorporated by reference, constitute the entire agreement between PetServe and the user regarding the use of the website and supersede all prior understandings, representations, communications, and agreements relating to the same subject matter.

27.2 Severability

If any provision of these Terms is determined by a court or other competent authority to be unlawful, invalid, or unenforceable, that provision shall be deemed severed from these Terms to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

27.3 No Waiver

Failure by PetServe to enforce any provision of these Terms shall not constitute a waiver of that provision or any other right. Any waiver shall be effective only if made in writing and signed by an authorized representative of PetServe.

27.4 Assignment

Users may not assign, transfer, delegate, or otherwise dispose of their rights or obligations under these Terms without the prior written consent of PetServe.

PetServe may assign or transfer its rights and obligations under these Terms as part of a corporate reorganization, merger, acquisition, sale of assets, or other lawful business transaction.

27.5 Force Majeure

PetServe shall not be liable for any delay or failure to perform its obligations under these Terms where such delay or failure results from events beyond its reasonable control, including but not limited to natural disasters, pandemics, public health emergencies, labour disputes, transportation disruptions, cyber incidents, utility failures, governmental actions, acts of war, civil unrest, or other force majeure events.

27.6 Electronic Communications

By accessing or using the website, users consent to receive communications from PetServe electronically, including by email, website notifications, customer account messages, or other electronic means, where permitted by applicable law.

Users acknowledge that electronic communications satisfy any legal requirement that such communications be provided in writing.

27.7 Headings

The headings used in these Terms are provided solely for convenience and reference purposes and shall not affect the interpretation or construction of these Terms.

28. Contact Information

28.1 Customer Service

Questions relating to these Terms, products, orders, or general customer inquiries may be directed to:

The Pet Serve International Inc.

5339 Hollypoint Avenue

Mississauga, Ontario L5V 2L2

Canada

Email: contact@thepetserve.com

Website: www.thepetserve.com

28.2 Legal & Compliance Inquiries

Questions regarding these Terms, legal notices, compliance matters, or contractual issues may be submitted to PetServe using the contact information above.

Where appropriate, inquiries will be directed to the relevant department or designated representative for review and response.

28.3 Privacy-Related Requests

Requests relating to personal information, privacy rights, or data protection should be submitted in accordance with the procedures outlined in the Corporate Privacy Policy.

29. Policy Governance

29.1 Policy Ownership

This Website Terms & Conditions Policy is owned and maintained by The Pet Serve International Inc. and forms part of the Company's corporate governance and compliance framework.

29.2 Review Frequency

These Terms shall be reviewed periodically and updated as necessary to reflect changes in:

• applicable laws and regulations;
• business operations;
• website functionality;
• products and services;
• technology;
• cybersecurity requirements;
• industry best practices; and
• customer experience initiatives.

29.3 Version Control

The current version of these Terms will be published on the PetServe website.

Previous versions may be retained for legal, regulatory, operational, or record-keeping purposes in accordance with PetServe's document management practices.

29.4 Effective Date

These Terms become effective on the date specified on the cover page and remain in effect until amended, replaced, or withdrawn by The Pet Serve International Inc.

29.5 Questions About These Terms

PetServe welcomes questions regarding these Terms and encourages customers to contact us whenever clarification is required.

Our objective is to ensure that these Terms are transparent, understandable, and supportive of a positive customer experience while protecting the rights and responsibilities of all parties.

Appendix A – Definitions Summary

Appendix B – Third-Party Service Categories

PetServe may engage trusted third-party providers to support its operations, including:

• Website hosting and cloud infrastructure
• Payment processing services
• Fraud detection and prevention
• Shipping and logistics providers
• Customer support platforms
• Marketing and email communication services
• Website analytics providers
• Search functionality
• Security monitoring services
• Technology integration partners

Each third-party provider remains responsible for its own products, services, privacy practices, and contractual terms.

Appendix C – Customer Order Lifecycle

The standard order process generally follows these stages:

1. Customer browses products.
2. Products are added to the shopping cart.
3. Customer completes checkout.
4. Payment authorization is requested.
5. Order verification is performed where necessary.
6. Order confirmation is issued.
7. Order is prepared for shipment.
8. Products are dispatched.
9. Tracking information is provided (where available).
10. Delivery is completed.
11. Customer support remains available following delivery.

Actual order processing may vary depending on product availability, payment verification, shipping destination, regulatory requirements, or other operational considerations.

Appendix D – Related Corporate Policies

These Terms should be read together with the following PetServe policies:

• Corporate Privacy Policy
• Cookie Policy
• Shipping Policy
• Return & Refund Policy
• Accessibility Policy

Additional policies, guidelines, or notices may be published by PetServe from time to time and shall apply where relevant.

Appendix E – Revision History