THE PET SERVE INTERNATIONAL INC.

Accessibility Policy

Version 1.0

Effective Date: Upon Website Launch

1. Purpose

1.1 Purpose of this Accessibility Policy

This Accessibility Policy ("Policy") outlines The Pet Serve International Inc.'s ("The Pet Serve", "PetServe", "we", "our", or "us") commitment to promoting an accessible, inclusive, and user-friendly digital experience for all individuals who visit or interact with www.thepetserve.com (the "Website") or other digital platforms operated by or on behalf of PetServe.

The purpose of this Policy is to explain our approach to digital accessibility, our ongoing efforts to improve the accessibility of our Website, and the ways in which visitors may request assistance or provide feedback regarding accessibility matters.

PetServe recognizes that accessibility contributes to an inclusive online experience and is committed to making reasonable efforts to identify, reduce, and, where practicable, remove barriers that may affect the usability of our Website.

1.2 Relationship with Other Corporate Policies

This Accessibility Policy forms part of PetServe's broader corporate governance, customer service, and compliance framework.

This Policy should be read together with the following PetServe policies and documents:

• Corporate Privacy Policy;
• Cookie Policy;
• Website Terms & Conditions;
• Shipping Policy;
• Return & Refund Policy; and
• any additional policies, notices, or accessibility information published by PetServe from time to time.

Where another policy specifically governs a particular matter, that policy shall supplement this Policy. In the event of any inconsistency, the policy most directly applicable to the relevant subject matter shall prevail to the extent of the inconsistency, unless otherwise required by applicable law.

1.3 Our Commitment to Accessibility

PetServe believes that digital services should be designed to be as accessible and inclusive as reasonably practicable for all visitors, including individuals with disabilities and accessibility needs.

We are committed to continually improving the accessibility, usability, and overall user experience of our Website by considering recognized accessibility principles, evolving technologies, customer feedback, and applicable legal requirements.

Accessibility is an ongoing process rather than a one-time achievement. As our Website and digital services evolve, PetServe will continue to evaluate opportunities to improve accessibility and reduce barriers wherever reasonably practicable.

While we strive to provide an accessible experience for all visitors, certain content, technologies, or third-party services may not always fully support every accessibility need. Where accessibility limitations are identified, PetServe will make reasonable efforts to provide alternative assistance or information whenever practicable.

2. Scope

2.1 Application

This Policy applies to the accessibility of PetServe's Website and other digital services that reference or incorporate this Policy.

It explains PetServe's accessibility commitments relating to the design, operation, maintenance, and ongoing improvement of its publicly accessible digital platforms.

This Policy applies only to digital services operated by or on behalf of PetServe and does not extend to third-party websites, applications, or services that may be linked from our Website.

2.2 Individuals Covered

This Policy applies to all individuals who access or interact with the PetServe Website, including, where applicable:

• customers;
• prospective customers;
• account holders;
• business partners;
• suppliers;
• job applicants;
• service providers; and
• members of the public.

PetServe is committed to making reasonable efforts to ensure that all visitors have equitable opportunities to access information and services available through our Website.

2.3 Digital Platforms Covered

This Policy applies to PetServe's publicly accessible digital platforms, including:

• the PetServe Website;
• customer account portals, where applicable;
• online shopping and checkout functionality;
• customer support pages;
• digital contact forms; and
• other digital services operated by or on behalf of PetServe that reference this Policy.

The scope of this Policy may expand as PetServe introduces additional digital services and technologies.

2.4 Geographic Scope

PetServe is headquartered in Ontario, Canada, and is committed to supporting accessibility in accordance with applicable Canadian accessibility legislation and recognized accessibility principles.

Because our Website may be accessed by visitors from other provinces and countries, PetServe also considers internationally recognized accessibility guidance where appropriate as part of its ongoing efforts to improve digital accessibility.

3. Our Accessibility Commitment

3.1 Commitment to Inclusive Access

PetServe is committed to making its Website as accessible and usable as reasonably practicable for all visitors, regardless of ability, assistive technology, device, or method of accessing the Website.

Our objective is to create an online experience that enables visitors to obtain information, browse products, make purchases, and interact with our services with confidence and independence whenever reasonably possible.

3.2 Accessibility Principles

In developing and maintaining our Website, PetServe seeks to consider recognized accessibility principles that promote digital experiences which are:

• Perceivable – Information and user interface components are presented in ways that visitors can perceive using different senses or assistive technologies.
• Operable – Website functionality can be operated using a variety of input methods, including keyboards and compatible assistive technologies where reasonably practicable.
• Understandable – Information, navigation, and interactions are designed to be clear, consistent, and as easy to understand as reasonably possible.
• Robust – Website content is designed with the objective of supporting compatibility with a broad range of browsers, devices, and assistive technologies as technologies continue to evolve.

These principles guide PetServe's ongoing accessibility efforts but should not be interpreted as a guarantee that every aspect of the Website will always conform to a particular technical standard.

3.3 Continuous Improvement

PetServe recognizes that accessibility is an evolving process that requires regular evaluation and improvement.

Accordingly, PetServe seeks to:

• review accessibility as part of Website enhancements and updates;
• consider accessibility during the design and development of new digital features;
• evaluate customer feedback relating to accessibility;
• identify and address accessibility barriers where reasonably practicable;
• monitor evolving accessibility standards and industry best practices; and
• support a culture of continuous improvement in digital accessibility.

Our commitment is to make ongoing progress rather than to represent that accessibility improvements have been fully completed at any given time.

3.4 Accessibility Standards

PetServe endeavors to consider recognized accessibility standards and guidance, including principles reflected in the Web Content Accessibility Guidelines (WCAG), as part of its ongoing accessibility initiatives.

Where applicable, PetServe also seeks to support accessibility objectives consistent with relevant Canadian accessibility legislation, including the Accessibility for Ontarians with Disabilities Act (AODA) and other applicable legal requirements.

This Policy should not be interpreted as a representation or warranty that the Website fully complies with any particular accessibility standard at all times. Rather, it reflects PetServe's ongoing commitment to improving accessibility in a practical, reasonable, and continuous manner as the Website and applicable requirements evolve.

4. Accessibility Features

4.1 Accessible Website Design

PetServe strives to design and maintain its Website in a manner that promotes accessibility, usability, and ease of navigation for the widest possible range of visitors.

When developing or enhancing our Website, we seek to consider accessibility throughout the design and development process, taking into account recognized accessibility principles, user experience, and evolving technologies.

Our objective is to provide a digital experience that is intuitive, consistent, and accessible to visitors using a variety of devices, browsers, and assistive technologies.

4.2 Accessibility Features and Functionality

Depending on the design and functionality of the Website, accessibility features may include:

• clear and consistent navigation;
• logical page structure and headings;
• descriptive hyperlinks where reasonably practicable;
• readable typography and sufficient visual contrast where appropriate;
• compatibility with keyboard navigation for supported functions;
• alternative text for meaningful images where reasonably practicable;
• accessible online forms and interactive features where feasible; and
• other accessibility improvements implemented as part of ongoing Website development.

Accessibility features may evolve over time as new technologies, customer needs, and Website functionality develop.

4.3 Compatibility with Assistive Technologies

PetServe endeavors to design its Website with consideration for commonly used assistive technologies, including, where reasonably practicable:

• screen readers;
• screen magnification software;
• speech recognition software;
• keyboard-only navigation;
• browser accessibility settings; and
• other compatible accessibility tools.

Because assistive technologies vary considerably, PetServe cannot guarantee compatibility with every device, browser, operating system, software application, or assistive technology configuration.

4.4 Accessible Purchasing Experience

PetServe recognizes that accessibility extends throughout the customer journey.

Accordingly, we seek to make key customer interactions—including browsing products, accessing product information, managing customer accounts where applicable, adding products to the shopping cart, and completing the online checkout process—as accessible and user-friendly as reasonably practicable.

Where accessibility barriers are identified, PetServe will make reasonable efforts to provide alternative assistance whenever practicable.

5. Ongoing Accessibility Improvements

5.1 Continuous Monitoring

Accessibility is an ongoing process that evolves alongside technology, customer expectations, and industry best practices.

PetServe periodically reviews its Website to identify opportunities to improve accessibility and reduce barriers for visitors.

These reviews may include consideration of:

• Website updates;
• customer feedback;
• accessibility guidance;
• technological developments;
• operational changes; and
• evolving legal requirements.

5.2 Website Updates and Enhancements

As the PetServe Website evolves, accessibility considerations may form part of the planning, design, development, testing, and implementation of new features and improvements.

While not every update will specifically address accessibility, PetServe seeks to incorporate accessibility considerations wherever reasonably practicable.

5.3 Staff Awareness

PetServe recognizes that accessibility is supported not only through technology but also through organizational awareness and responsible business practices.

Employees and individuals involved in maintaining or developing the Website may receive appropriate guidance regarding accessibility considerations relevant to their roles and responsibilities.

5.4 Accessibility Feedback

PetServe values feedback from visitors regarding the accessibility of its Website.

Accessibility-related comments, suggestions, or reports of potential barriers help us identify opportunities for improvement and support our commitment to delivering a more inclusive online experience.

Where reasonably practicable, PetServe will consider accessibility feedback during future Website enhancements and operational reviews.

6. Third-Party Content and Services

6.1 Third-Party Websites

The PetServe Website may contain links to third-party websites or external online resources that are not owned, operated, or controlled by PetServe.

PetServe is not responsible for the accessibility, content, policies, or practices of third-party websites.

Visitors are encouraged to review the accessibility statements and policies of those third-party providers where available.

6.2 Embedded Third-Party Content

From time to time, the Website may incorporate content or services provided by third parties, including, where applicable:

• payment processing services;
• maps;
• videos;
• social media content;
• customer support platforms;
• embedded applications; or
• other digital services.

Although PetServe seeks to work with reputable service providers, we cannot guarantee the accessibility of third-party content that operates independently of our Website.

6.3 Third-Party Accessibility Limitations

Where PetServe becomes aware that a third-party service integrated into the Website presents significant accessibility challenges, we will make reasonable efforts to:

• communicate with the applicable service provider where appropriate;
• evaluate alternative solutions where reasonably practicable;
• provide alternative methods of obtaining assistance where feasible; or
• consider accessibility during future procurement or technology decisions.

6.4 External Technologies

Visitors acknowledge that the accessibility of their online experience may also depend on factors beyond PetServe's reasonable control, including:

• internet connectivity;
• browser configuration;
• operating systems;
• device settings;
• assistive technology software; and
• third-party applications.

PetServe cannot guarantee the accessibility or performance of technologies that it does not own or control.

7. Feedback and Assistance

7.1 Requesting Accessibility Assistance

PetServe is committed to providing reasonable assistance to visitors who experience accessibility barriers while using our Website.

Individuals who encounter accessibility challenges are encouraged to contact PetServe so that we may better understand the issue and, where reasonably practicable, assist in providing an appropriate solution or alternative means of accessing the requested information or service.

7.2 Providing Accessibility Feedback

PetServe welcomes suggestions regarding ways to improve the accessibility and usability of our Website.

Visitors are encouraged to provide feedback regarding:

• accessibility barriers;
• compatibility issues;
• navigation challenges;
• content readability;
• assistive technology experiences;
• accessibility improvements; and
• other accessibility-related concerns.

Constructive feedback assists PetServe in continually improving its digital services.

7.3 Alternative Means of Access

Where a visitor experiences difficulty accessing information or completing a task through the Website, PetServe will make reasonable efforts to provide assistance through an alternative communication method where practicable.

Depending on the circumstances, assistance may include:

• providing information by email;
• offering customer support by telephone where available;
• supplying information in an alternative accessible format where reasonably practicable; or
• assisting visitors in completing online transactions or obtaining requested information.

The availability of alternative arrangements may depend upon the nature of the request, operational capabilities, and applicable legal requirements.

7.4 Response to Accessibility Requests

PetServe strives to review accessibility-related inquiries in a timely, respectful, and customer-focused manner.

While response times may vary depending on the nature and complexity of the request, our objective is to work collaboratively with visitors to identify practical and reasonable solutions wherever possible.

8. Changes to this Accessibility Policy

8.1 Policy Updates

PetServe may amend, revise, or update this Accessibility Policy from time to time to reflect changes in:

• applicable accessibility legislation;
• industry standards and best practices;
• Website functionality;
• digital technologies;
• customer feedback;
• business operations;
• accessibility initiatives; or
• other operational or legal requirements.

Any updates to this Policy will become effective upon publication of the revised version on the PetServe Website unless otherwise specified.

8.2 Notification of Material Changes

Where required by applicable law or where PetServe considers a change to this Policy to be material, we will make reasonable efforts to notify visitors of significant updates.

Notification may be provided through one or more of the following methods:

• Website notices;
• customer account notifications, where applicable;
• email communications, where appropriate;
• accessibility notices published on the Website; or
• other reasonable communication methods.

Visitors are encouraged to review this Accessibility Policy periodically to remain informed about our ongoing accessibility initiatives and commitments.

9. Contact Information

9.1 Accessibility Inquiries

PetServe welcomes questions, comments, and suggestions regarding the accessibility of our Website and digital services.

Individuals who experience accessibility barriers or require assistance are encouraged to contact PetServe using the information provided below.

9.2 Contact Details

The Pet Serve International Inc.

5339 Hollypoint Avenue

Mississauga, Ontario L5V 2L2

Canada

Email: contact@thepetserve.com

Website: www.thepetserve.com

9.3 Accessibility Feedback

PetServe values feedback regarding the accessibility of its Website.

Visitors are encouraged to contact us regarding:

• accessibility barriers;
• Website usability;
• assistive technology compatibility;
• requests for accessible information where reasonably practicable;
• suggestions for improving accessibility; or
• any other accessibility-related concerns.

Constructive feedback assists PetServe in continually improving the accessibility of its digital services.

9.4 Alternative Communication

Where a visitor experiences difficulty accessing information available on the Website, PetServe will make reasonable efforts to provide assistance through an alternative communication method where practicable.

Depending on the nature of the request and operational capabilities, assistance may include:

• responding by email;
• providing information by telephone where available;
• supplying information in an alternative accessible format where reasonably practicable; or
• assisting visitors in accessing products, services, or Website information.

The availability of alternative arrangements may depend upon the specific circumstances of each request and applicable legal requirements.

10. Policy Governance

10.1 Policy Ownership

This Accessibility Policy is owned and maintained by The Pet Serve International Inc. and forms part of the Company's broader corporate governance, customer service, digital accessibility, and compliance framework.

10.2 Review Frequency

This Policy shall be reviewed periodically and updated as necessary to reflect changes in:

• accessibility legislation;
• recognized accessibility standards;
• Website technologies;
• customer feedback;
• business operations;
• digital services;
• industry best practices; and
• organizational accessibility initiatives.

10.3 Version Control

The current version of this Accessibility Policy will be published on the PetServe Website.

Previous versions may be retained for legal, regulatory, operational, audit, or record-keeping purposes in accordance with PetServe's document management practices.

10.4 Effective Date

This Accessibility Policy becomes effective on the date specified on the cover page and remains in effect until amended, replaced, or withdrawn by The Pet Serve International Inc.

10.5 Related Corporate Policies

This Accessibility Policy should be read together with the following PetServe policies and documents:

• Corporate Privacy Policy;
• Cookie Policy;
• Website Terms & Conditions;
• Shipping Policy;
• Return & Refund Policy; and
• any additional accessibility notices, privacy notices, legal notices, or other corporate policies published by PetServe from time to time.

Appendix A – Accessibility Principles

PetServe's accessibility efforts are guided by the following principles:

Appendix B – Examples of Accessibility Assistance

Where reasonably practicable, PetServe may provide assistance such as:

• helping visitors locate Website content;
• providing product information through alternative communication methods;
• assisting with online purchases;
• responding to accessibility-related inquiries;
• considering requests for alternative accessible formats where appropriate; and
• evaluating reported accessibility barriers for future improvements.

The availability of assistance may vary depending on the nature of the request, operational capabilities, and applicable legal requirements.

Appendix C – Related Corporate Policies

This Accessibility Policy forms part of PetServe's broader governance and customer service framework and should be read together with:

• Corporate Privacy Policy
• Cookie Policy
• Website Terms & Conditions
• Shipping Policy
• Return & Refund Policy

Additional notices, accessibility information, privacy notices, or legal documents may also apply where relevant.

Appendix D – Accessibility Standards Reference

PetServe seeks to consider recognized accessibility guidance as part of its ongoing efforts to improve digital accessibility.

These references may include, where appropriate:

• Accessibility for Ontarians with Disabilities Act (AODA)
• Accessible Canada Act
• Web Content Accessibility Guidelines (WCAG)
• Other applicable accessibility legislation or recognized industry guidance

References to these standards do not constitute a representation or warranty that the Website fully complies with any particular accessibility standard at all times. Rather, they reflect PetServe's commitment to continual improvement and consideration of recognized accessibility principles.

Appendix E – Revision History