THE PET SERVE INTERNATIONAL INC.

Shipping Policy

Version 1.0

Effective Date: Upon Website Launch

1. Purpose

1.1 Purpose of this Shipping Policy

This Shipping Policy ("Policy") outlines the terms, conditions, and procedures governing the shipment and delivery of products purchased from The Pet Serve International Inc. ("The Pet Serve", "PetServe", "we", "our", or "us") through www.thepetserve.com or any other authorized sales channels operated by or on behalf of PetServe.

The purpose of this Policy is to provide customers with clear, transparent, and consistent information regarding order processing, shipping options, delivery expectations, shipping charges, and related matters. This Policy is intended to promote a positive customer experience while supporting the efficient, secure, and reliable delivery of PetServe products.

This Policy forms part of PetServe's overall customer service and governance framework and should be read together with our Website Terms & Conditions, Return & Refund Policy, and other applicable corporate policies.

1.2 Our Commitment to Reliable Delivery

PetServe is committed to ensuring that customer orders are processed accurately and delivered in a timely and reliable manner.

We work with reputable shipping and logistics partners and continually strive to improve our order fulfilment processes to provide customers with a dependable delivery experience.

Although we make every reasonable effort to meet estimated delivery timelines, certain circumstances beyond our reasonable control may occasionally result in delays. Where such situations arise, PetServe will make reasonable efforts to keep customers informed and work with our shipping partners to resolve issues as efficiently as possible.

1.3 Relationship with Other Corporate Policies

This Policy should be read together with the following PetServe policies and documents, each of which governs specific aspects of the customer relationship:

• Website Terms & Conditions;
• Return & Refund Policy;
• Corporate Privacy Policy;
• Cookie Policy;
• Accessibility Policy; and
• any additional policies, notices, product-specific instructions, or promotional terms published by PetServe from time to time.

Where another policy specifically governs a particular matter, that policy shall supplement this Policy. In the event of any inconsistency, the policy most directly applicable to the relevant subject matter shall prevail to the extent of the inconsistency, unless otherwise required by applicable law.

2. Scope

2.1 Application of this Policy

This Policy applies to the shipment and delivery of products purchased directly from PetServe through our website or any other authorized sales channels operated by or on behalf of PetServe, unless otherwise stated in writing.

This Policy governs order processing, shipping methods, delivery expectations, shipping charges, delivery restrictions, and related shipping matters.

2.2 Products Covered

Unless otherwise specified, this Policy applies to all products offered for sale by PetServe, including, but not limited to:

• pet wellness products;
• grooming products;
• hygiene products;
• nutritional supplements;
• pet accessories; and
• other products made available through PetServe's authorized sales channels.

Certain products may be subject to additional shipping requirements or restrictions based on their nature, regulatory requirements, carrier limitations, or applicable laws.

2.3 Customers Covered

This Policy applies to retail customers purchasing products for personal use through PetServe's authorized sales channels.

Separate shipping arrangements may apply to wholesale customers, distributors, retailers, veterinary clinics, pet grooming businesses, resellers, and other commercial purchasers where governed by a separate written agreement.

2.4 Geographic Scope

At launch, PetServe ships to eligible delivery addresses within Canada.

As our business expands, shipping services may become available to additional countries and jurisdictions. International shipments, where offered, may be subject to separate shipping requirements, customs procedures, duties, taxes, import restrictions, and regional policies.

3. Shipping Services

3.1 Shipping Methods

PetServe offers standard shipping for eligible customer orders through authorized shipping partners selected by the Company.

Additional shipping options, including expedited or premium delivery services, may be introduced in the future based on customer demand, carrier availability, and operational requirements.

The shipping methods available for a particular order will be communicated during the checkout process.

3.2 Shipping Partners

PetServe works with reputable third-party shipping and logistics providers to facilitate the safe and efficient delivery of customer orders.

While PetServe carefully selects its shipping partners, delivery services are ultimately performed by independent carriers operating under their own terms, conditions, and service standards.

3.3 Delivery Destinations

PetServe delivers to eligible residential and commercial addresses within Canada where service is available through our authorized shipping partners.

Certain remote, rural, or otherwise restricted locations may be subject to extended delivery times, additional shipping requirements, or service limitations.

PetServe may establish shipping zones for operational purposes. Shipping availability, delivery timeframes, and shipping charges may vary depending on the applicable shipping zone and the customer's delivery address.

3.4 Shipping Availability

Shipping availability depends on several factors, including product availability, inventory location, destination, weather conditions, carrier capacity, and operational considerations.

PetServe reserves the right to limit or decline shipments where delivery is not reasonably practicable or where shipping would contravene applicable laws or carrier restrictions.

4. Order Processing

4.1 Order Processing Times

PetServe makes reasonable efforts to process and prepare customer orders for shipment promptly following successful order confirmation and payment authorization.

Estimated processing times published on our website are provided for informational purposes only and do not constitute guaranteed service commitments.

4.2 Business Days

Unless otherwise stated, order processing is conducted during PetServe's regular business days, excluding weekends, statutory holidays, and any other periods during which normal operations may be suspended.

Orders received outside regular business hours may begin processing on the next business day.

4.3 Order Verification

Before an order is shipped, PetServe may perform reasonable verification procedures to confirm payment authorization, billing information, shipping details, product availability, fraud prevention requirements, or other operational matters.

Verification procedures may occasionally result in additional processing time.

4.4 Order Changes and Cancellations

Customers requesting changes to shipping addresses, products, or order details should contact PetServe as soon as reasonably practicable.

PetServe will make reasonable efforts to accommodate requested changes prior to shipment; however, once an order has entered the fulfilment or shipping process, modifications or cancellations may no longer be possible.

5. Shipping Charges

5.1 Standard Shipping Fees

PetServe currently offers the following standard shipping structure for eligible retail orders delivered within Canada:

• Eligible orders with a subtotal of less than CAD 100.00 that are shipped to destinations within Eastern Canada are subject to a flat standard shipping fee of CAD 4.00.
• Eligible orders with a subtotal of CAD 100.00 or more that are shipped within Eastern Canada qualify for free standard shipping.

For deliveries to Central, Western, Northern, or other Canadian regions outside PetServe's standard Eastern Canada shipping zone, shipping charges may vary based on factors including:

• delivery destination;
• package dimensions and weight;
• carrier rates;
• service level selected; and
• other applicable shipping considerations.

Where variable shipping charges apply, the applicable shipping cost will be calculated and displayed during the checkout process before the customer completes their purchase.

PetServe reserves the right to modify shipping fees, shipping zones, promotional offers, or eligibility requirements from time to time. Any revised shipping charges will apply only to new orders placed after the updated shipping information has been published on the website.

5.2 Free Shipping Promotions

From time to time, PetServe may offer promotional free shipping campaigns, reduced shipping fees, or other shipping-related incentives.

Unless otherwise stated, promotional shipping offers:

• apply only during the published promotional period;
• are subject to any eligibility requirements communicated by PetServe;
• may not be combined with other promotions unless expressly permitted; and
• may be modified, suspended, or withdrawn by PetServe at any time, subject to applicable law.

5.3 Taxes, Duties, and Customs Charges

Applicable federal, provincial, or territorial taxes will be calculated during checkout in accordance with applicable tax legislation.

For future international shipments, customers may also be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination jurisdiction. Such charges, where applicable, remain the responsibility of the customer unless otherwise expressly stated by PetServe.

5.4 Additional Shipping Charges

Certain orders may require additional shipping charges due to circumstances such as:

• remote or extended service areas;
• oversized or unusually heavy products;
• special handling requirements;
• multiple delivery attempts requested by the customer; or
• other exceptional shipping circumstances communicated before shipment.

Where additional shipping charges apply, PetServe will make reasonable efforts to inform the customer before completing the shipment whenever practicable.

For destinations outside PetServe's standard Eastern Canada shipping zone, shipping charges will generally be calculated in real time based on the applicable shipping carrier's rates and the delivery destination.

6. Delivery

6.1 Estimated Delivery Times

PetServe makes reasonable efforts to ensure that customer orders are delivered within the estimated delivery timeframes communicated during the checkout process or otherwise published on our website.

Delivery estimates are provided for informational purposes only and should not be interpreted as guaranteed delivery commitments. Actual delivery times may vary depending on factors including order volume, destination, weather conditions, carrier operations, public holidays, customs procedures (where applicable), and other circumstances beyond PetServe's reasonable control.

6.2 Delivery Delays

While PetServe works closely with its authorized shipping partners to minimize delays, delivery interruptions may occasionally occur.

Delivery delays may result from, without limitation:

• adverse weather conditions;
• transportation disruptions;
• carrier operational issues;
• customs inspections;
• public holidays;
• public health emergencies;
• labour disruptions;
• cybersecurity incidents; or
• other events beyond PetServe's reasonable control.

Where PetServe becomes aware of a material shipping delay, we will make reasonable efforts to notify affected customers using the contact information available.

6.3 Failed Deliveries

If delivery cannot be completed because:

• the shipping address provided is incorrect or incomplete;
• the recipient is unavailable where a signature is required;
• access to the delivery location is restricted;
• delivery instructions cannot reasonably be followed; or
• the shipment is refused by the recipient,

the shipment may be returned to PetServe or held by the shipping carrier in accordance with the carrier's policies.

Additional shipping charges may apply if a shipment must be resent due to circumstances beyond PetServe's reasonable control.

6.4 Delivery Confirmation

Delivery shall generally be considered complete when the shipment has been delivered to the delivery address provided by the customer or otherwise delivered in accordance with the shipping carrier's documented delivery procedures.

Where tracking services are available, delivery confirmation may include electronic proof of delivery, carrier tracking records, delivery photographs, or other confirmation methods utilized by the authorized shipping partner.

6.5 Risk of Loss

Unless otherwise required by applicable law, the risk of loss or damage to products passes to the customer upon successful delivery of the shipment to the address specified in the order or in accordance with the applicable shipping method selected during checkout.

Customers are encouraged to inspect deliveries promptly and report any concerns in accordance with PetServe's Return & Refund Policy.

7. International Shipping

7.1 Future International Expansion

PetServe currently ships to eligible addresses within Canada.

As our business continues to expand, shipping services may become available in additional countries and jurisdictions. International shipping availability, eligible destinations, and applicable terms will be published on the PetServe website as such services become available.

7.2 Customs Requirements

International shipments may be subject to customs inspections, import documentation requirements, regulatory approvals, or other procedures imposed by the destination country.

Customers are responsible for ensuring that products ordered from PetServe may lawfully be imported into their jurisdiction.

7.3 Import Restrictions

Certain products may not be eligible for shipment to particular countries or regions due to import restrictions, regulatory requirements, carrier limitations, or other legal considerations.

PetServe reserves the right to refuse or cancel international orders where shipment would not be permitted under applicable laws or regulations.

7.4 Duties, Taxes, and Import Charges

Unless expressly stated otherwise, customers are solely responsible for any customs duties, import taxes, brokerage fees, value-added taxes, or other governmental charges imposed by the destination country.

PetServe is not responsible for delays arising from customs clearance procedures or unpaid import charges.

8. Shipping Restrictions

8.1 Restricted Products

Certain products may be subject to shipping restrictions due to their nature, applicable laws, safety considerations, transportation regulations, or carrier policies.

PetServe reserves the right to limit the shipment of such products where necessary to comply with legal or operational requirements.

8.2 Regulatory Requirements

Some products may only be shipped to jurisdictions where applicable regulatory requirements have been satisfied.

Customers remain responsible for ensuring that the purchase, importation, possession, or use of products complies with all applicable laws in their jurisdiction.

8.3 Carrier Limitations

Shipping availability may vary depending on the capabilities, geographic coverage, service availability, or operational limitations of PetServe's authorized shipping partners.

Certain destinations may not be serviceable at all times.

8.4 Address Restrictions

PetServe may be unable to deliver to certain addresses, including locations that are:

• inaccessible by standard delivery services;
• located in remote or restricted regions;
• subject to governmental restrictions;
• affected by emergencies; or
• otherwise identified by our shipping partners as non-serviceable.

Where delivery is not possible, PetServe will work with the customer to determine an alternative solution where reasonably practicable.

9. Lost, Damaged, or Delayed Shipments

9.1 Lost Shipments

If a shipment appears to have been lost during transit, customers should contact PetServe as soon as reasonably practicable after the expected delivery date.

PetServe will work with the applicable shipping carrier to investigate the shipment and determine the appropriate resolution based on the circumstances.

9.2 Damaged Shipments

Customers should inspect all shipments promptly upon delivery.

Where products appear to have been damaged during transportation, customers should retain the original packaging where reasonably possible and notify PetServe promptly.

Photographs of the shipment, packaging, and damaged products may be requested to assist with the investigation.

9.3 Shipping Investigations

Where a shipping issue is reported, PetServe may initiate an investigation with the applicable shipping partner.

During the investigation process, customers may be asked to provide additional information or documentation to assist in resolving the matter.

PetServe will make reasonable efforts to keep customers informed regarding the progress of any shipping investigation.

9.4 Customer Responsibilities

To assist in resolving shipping issues efficiently, customers are encouraged to:

• monitor shipment tracking information where available;
• promptly report delivery concerns;
• provide accurate delivery information;
• cooperate with reasonable investigation requests; and
• retain damaged products and packaging until the investigation has been completed where reasonably requested.

10. Customer Responsibilities

10.1 Accurate Shipping Information

Customers are responsible for providing complete, accurate, and current shipping information when placing an order.

PetServe shall not be responsible for delays, failed deliveries, additional shipping charges, or other issues resulting from inaccurate or incomplete delivery information provided by the customer.

10.2 Receiving Deliveries

Customers are responsible for making reasonable arrangements to receive deliveries.

Where a signature is required by the shipping carrier, customers should ensure that an authorized individual is available to accept delivery during the estimated delivery period.

10.3 Inspection Upon Delivery

Customers should inspect shipments promptly upon receipt to verify that:

• the shipment has been delivered to the correct address;
• the packaging appears intact;
• all ordered products have been received; and
• no visible damage has occurred during transportation.

Any concerns should be reported to PetServe as soon as reasonably practicable in accordance with our Return & Refund Policy.

10.4 Safe Delivery Locations

Where customers authorize delivery without a signature or request delivery to an unattended location, they acknowledge that delivery may occur without direct receipt by the customer.

PetServe shall not be responsible for loss, theft, or damage occurring after a shipment has been delivered in accordance with the customer's delivery instructions or the shipping carrier's standard delivery procedures, except where otherwise required by applicable law.

10.5 Cooperation During Shipping Investigations

Customers agree to cooperate with PetServe and its authorized shipping partners during investigations relating to lost, delayed, or damaged shipments.

Reasonable cooperation may include providing photographs, delivery details, statements regarding receipt of the shipment, or other information necessary to facilitate a timely resolution.

11. PetServe Responsibilities

11.1 Timely Order Fulfilment

PetServe is committed to processing and dispatching customer orders accurately and within the estimated processing timeframes communicated on our website.

While every reasonable effort is made to fulfil orders promptly, processing times may vary depending on product availability, payment verification, inventory management, seasonal demand, operational requirements, or other circumstances beyond PetServe's reasonable control.

11.2 Customer Communication

PetServe strives to maintain timely and transparent communication throughout the shipping process.

Where reasonably practicable, customers may receive updates regarding:

• order confirmation;
• shipment preparation;
• dispatch confirmation;
• shipment tracking information where available;
• significant delivery delays; and
• other shipping-related communications relevant to their order.

11.3 Coordination with Shipping Partners

PetServe works closely with authorized shipping and logistics providers to facilitate efficient deliveries and resolve shipping-related issues.

Where customers report delayed, lost, damaged, or misdirected shipments, PetServe will make reasonable efforts to coordinate with the applicable shipping partner to investigate the matter and determine an appropriate resolution.

Although PetServe actively supports customers during this process, delivery services are ultimately performed by independent carriers operating under their own operational procedures and service standards.

11.4 Compliance with Applicable Laws

PetServe is committed to conducting its shipping operations in compliance with applicable Canadian laws, transportation regulations, consumer protection legislation, privacy requirements, and other legal obligations governing the shipment of products.

Nothing contained in this Policy limits or excludes any statutory rights available to customers under applicable law.

12. Exceptions & Limitations

12.1 Force Majeure

PetServe shall not be responsible for delays or failures in shipping or delivery arising from events beyond its reasonable control, including but not limited to:

• natural disasters;
• severe weather conditions;
• pandemics or public health emergencies;
• labour disputes;
• transportation interruptions;
• customs inspections;
• government actions;
• cyber incidents;
• utility failures;
• acts of war;
• civil unrest; or
• other force majeure events.

PetServe will make reasonable efforts to resume normal shipping operations as soon as circumstances reasonably permit.

12.2 Carrier Delays

Delivery estimates are based on information provided by PetServe's authorized shipping partners and should not be interpreted as guaranteed delivery commitments.

PetServe shall not be liable for delays resulting solely from the operational activities of independent shipping carriers, provided PetServe has fulfilled its own shipping obligations.

12.3 Weather and Operational Interruptions

Adverse weather conditions, transportation disruptions, seasonal shipping volumes, public holidays, infrastructure failures, and other operational events may affect shipping schedules.

Where practicable, PetServe will communicate significant disruptions that are expected to materially affect customer deliveries.

12.4 Service Interruptions

PetServe reserves the right to temporarily suspend shipping services where necessary due to:

• inventory control activities;
• warehouse relocation;
• systems maintenance;
• cybersecurity incidents;
• public safety concerns;
• regulatory requirements; or
• other operational circumstances affecting our ability to safely fulfil customer orders.

Where reasonably possible, customers will be notified of any significant interruption affecting outstanding orders.

13. Contact Information

13.1 Customer Support

Questions relating to shipping, delivery, order status, or general customer service may be directed to:

The Pet Serve International Inc.

5339 Hollypoint Avenue

Mississauga, Ontario L5V 2L2

Canada

Email: contact@thepetserve.com

Website: www.thepetserve.com

13.2 Shipping Inquiries

Customers requiring assistance regarding shipment tracking, delivery delays, shipping charges, failed deliveries, or other shipping-related matters are encouraged to contact PetServe Customer Support.

Providing order details and tracking information, where available, will assist PetServe in responding more efficiently.

13.3 Escalation of Shipping Concerns

PetServe is committed to resolving shipping concerns professionally and fairly.

Where a customer believes that a shipping issue has not been adequately resolved, they are encouraged to contact PetServe to request further review.

Where applicable, customers may also have access to additional remedies available under applicable consumer protection legislation.

14. Policy Governance

14.1 Policy Ownership

This Shipping Policy is owned and maintained by The Pet Serve International Inc. and forms part of the Company's corporate governance, operational, and customer service framework.

14.2 Review Frequency

This Policy shall be reviewed periodically and updated as necessary to reflect changes in:

• shipping operations;
• logistics partners;
• applicable laws and regulations;
• customer service practices;
• technology;
• business operations;
• industry best practices; and
• customer experience initiatives.

14.3 Version Control

The current version of this Policy will be published on the PetServe website.

Previous versions may be retained for legal, regulatory, operational, audit, or record-keeping purposes in accordance with PetServe's document management practices.

14.4 Effective Date

This Policy becomes effective on the date specified on the cover page and remains in effect until amended, replaced, or withdrawn by The Pet Serve International Inc.

14.5 Questions About this Policy

PetServe welcomes questions regarding this Shipping Policy and encourages customers to contact us whenever clarification is required.

Our objective is to provide a transparent, reliable, and customer-focused shipping experience while supporting efficient order fulfilment and responsible business practices.

Appendix A – Standard Shipping Process

The standard shipping process generally follows these stages:

1. Customer places an order.
2. Order confirmation is issued.
3. Payment authorization and verification are completed.
4. Order is prepared for fulfilment.
5. Products are packaged and quality checked.
6. Shipment is transferred to an authorized shipping partner.
7. Tracking information is provided where available.
8. Shipment is transported to the delivery destination.
9. Delivery is completed.
10. Customer receives the shipment.
11. Post-delivery customer support remains available where required.

Actual processing and delivery timelines may vary depending on operational requirements, carrier performance, weather conditions, inventory availability, or other circumstances beyond PetServe's reasonable control.

Appendix B – Estimated Delivery Time Guide

*Delivery estimates are provided for informational purposes only and do not constitute guaranteed delivery commitments.

Appendix C – Shipping Investigation Workflow

Where a shipment is reported as lost, delayed, damaged, or incorrectly delivered, the general investigation process may include:

1. Customer contacts PetServe.
2. Order details are verified.
3. Shipment tracking is reviewed.
4. Investigation is initiated with the shipping carrier.
5. Additional information is requested where necessary.
6. Carrier investigation is completed.
7. Appropriate resolution is determined.
8. Customer is notified of the outcome.
9. Replacement, refund, or other corrective action is implemented where appropriate.

The duration of investigations may vary depending on the shipping carrier, destination, and complexity of the matter.

Appendix D – Related Corporate Policies

This Shipping Policy should be read together with the following PetServe policies:

• Website Terms & Conditions
• Return & Refund Policy
• Corporate Privacy Policy
• Cookie Policy
• Accessibility Policy

Additional policies, product-specific instructions, promotional terms, or legal notices may also apply where relevant.

Appendix E – Revision History