THE PET SERVE INTERNATIONAL INC.

Cookie Policy

Version 1.0

Effective Date: Upon Website Launch

1. Purpose

1.1 Purpose of this Cookie Policy

This Cookie Policy ("Policy") explains how The Pet Serve International Inc. ("The Pet Serve", "PetServe", "we", "our", or "us") uses cookies and similar tracking technologies when individuals visit or interact with www.thepetserve.com (the "Website") or any other digital platforms operated by or on behalf of PetServe.

The purpose of this Policy is to provide visitors with clear, transparent, and accessible information regarding the types of cookies we use, the purposes for which they are used, the choices available to users, and how cookies support the operation, security, performance, and functionality of our Website.

This Policy forms part of PetServe's broader privacy and data governance framework and should be read together with our Corporate Privacy Policy and other applicable corporate policies.

1.2 Relationship with Our Corporate Privacy Policy

This Cookie Policy supplements PetServe's Corporate Privacy Policy.

While our Corporate Privacy Policy explains how PetServe collects, uses, discloses, stores, safeguards, and otherwise processes personal information, this Policy specifically addresses the use of cookies and similar technologies on our Website.

Where information collected through cookies constitutes personal information under applicable privacy legislation, such information will be processed in accordance with the Corporate Privacy Policy and applicable laws.

1.3 Our Commitment to Transparency

PetServe is committed to respecting the privacy of our website visitors and providing meaningful information regarding our online data collection practices.

We strive to ensure that visitors understand:

• what cookies are;
• why cookies are used;
• the categories of cookies we may use;
• how cookies contribute to website functionality and security;
• how visitors may manage their cookie preferences; and
• how cookie-related information is handled in accordance with applicable privacy legislation.

PetServe believes that transparency and user choice are fundamental principles of responsible digital business practices.

2. Scope

2.1 Application

This Policy applies to the use of cookies and similar tracking technologies on PetServe's Website and other digital services that reference or incorporate this Policy.

This Policy governs the collection of information through cookies, browser technologies, web beacons, pixels, local storage technologies, and other similar technologies used to support the operation and functionality of our digital platforms.

2.2 Website Visitors

This Policy applies to all individuals who visit or interact with PetServe's Website, including, where applicable:

• customers;
• prospective customers;
• account holders;
• business partners;
• suppliers;
• job applicants;
• service providers; and
• other visitors accessing our Website.

The Policy applies regardless of whether an individual creates an account or completes a purchase.

2.3 Devices Covered

This Policy applies whenever the PetServe Website is accessed using a compatible device, including:

• desktop computers;
• laptop computers;
• smartphones;
• tablets; and
• other internet-enabled devices capable of accessing our Website.

The operation of certain cookies may vary depending on the device, browser, operating system, or software configuration being used.

2.4 Geographic Scope

PetServe currently operates primarily within Canada; however, our Website may be accessed from other countries and jurisdictions.

Visitors accessing our Website from outside Canada acknowledge that cookies and similar technologies may operate in accordance with this Policy, subject to applicable laws governing their jurisdiction.

Where required by applicable privacy legislation, PetServe will obtain consent before placing non-essential cookies on a visitor's device.

3. What Are Cookies?

3.1 Definition of Cookies

Cookies are small text files that are placed on a user's device by a website when the user visits or interacts with that website.

Cookies allow websites to recognize devices, remember user preferences, improve functionality, enhance security, facilitate online transactions, and provide information regarding website performance and usage.

Cookies generally do not give PetServe direct access to information stored elsewhere on a visitor's device.

3.2 Similar Tracking Technologies

In addition to cookies, PetServe may use or permit the use of other technologies that perform similar functions, including:

• web beacons;
• tracking pixels;
• local storage technologies;
• software development kits (SDKs), where applicable;
• session identifiers; and
• other technologies that assist with website functionality, security, analytics, or user experience.

For simplicity, this Policy refers collectively to these technologies as "cookies" unless the context requires otherwise.

3.3 First-Party Cookies

First-party cookies are cookies placed directly by PetServe through our Website.

These cookies generally support core website functions such as:

• maintaining user sessions;
• remembering shopping cart contents;
• preserving user preferences;
• supporting secure authentication;
• improving website performance; and
• facilitating other essential website functions.

First-party cookies may include both essential and optional cookies depending on their intended purpose.

3.4 Third-Party Cookies

Third-party cookies are cookies placed by authorized third-party service providers whose technologies are integrated into PetServe's Website.

These providers may assist PetServe with services such as:

• website analytics;
• payment processing;
• fraud prevention;
• customer support;
• website performance monitoring;
• advertising and marketing, where applicable; and
• other services supporting the operation of our Website.

PetServe endeavors to work only with reputable service providers whose privacy practices are consistent with applicable legal and contractual requirements. However, third-party cookies remain subject to the privacy practices and policies of the respective third-party providers.

3.5 Session Cookies and Persistent Cookies

Cookies generally fall into one of two categories:

Session Cookies are temporary cookies that remain on a user's device only for the duration of a browsing session and are automatically deleted when the browser is closed.

Persistent Cookies remain on a user's device for a defined period or until manually deleted. These cookies enable the Website to remember preferences and recognize returning visitors during future visits.

The retention period for persistent cookies varies depending on their purpose, technical configuration, and applicable legal or operational requirements.

4. Types of Cookies We Use

4.1 Strictly Necessary Cookies

Strictly necessary cookies are essential for the operation, security, and core functionality of the PetServe Website.

These cookies enable fundamental website features such as:

• secure browsing;
• page navigation;
• shopping cart functionality;
• account login and authentication;
• fraud prevention;
• website security;
• payment processing support; and
• other functions necessary for the proper operation of the Website.

Because these cookies are necessary for the Website to function, they generally cannot be disabled through our cookie preference tools. Visitors may configure their browser settings to block certain cookies; however, doing so may affect the functionality and availability of portions of the Website.

4.2 Functional Cookies

Functional cookies help personalize and improve the visitor's experience by remembering preferences and choices made during previous visits.

Depending on the Website's features, these cookies may remember:

• preferred language;
• geographic region;
• accessibility preferences;
• login preferences where appropriate;
• shopping preferences;
• customer settings; and
• other user-selected options.

Functional cookies enhance convenience but are generally not essential for the basic operation of the Website.

4.3 Analytics Cookies

Analytics cookies help PetServe understand how visitors interact with our Website.

Information collected through analytics cookies may include:

• pages visited;
• time spent on the Website;
• navigation paths;
• referring websites;
• browser and device information;
• approximate geographic location;
• website performance metrics; and
• other statistical information regarding Website usage.

This information is generally used in an aggregated or de-identified manner to:

• improve Website design;
• enhance customer experience;
• identify technical issues;
• evaluate Website performance; and
• support informed business decisions.

Analytics cookies do not generally identify visitors directly unless combined with other information in accordance with applicable law.

4.4 Performance Cookies

Performance cookies assist PetServe in monitoring the reliability, speed, responsiveness, and technical performance of the Website.

These cookies may help us:

• identify loading issues;
• improve Website stability;
• monitor system performance;
• evaluate feature effectiveness;
• optimize Website functionality; and
• improve overall user experience.

Performance information enables PetServe to continually improve the quality and reliability of its digital services.

4.5 Marketing and Advertising Cookies

From time to time, PetServe may use marketing or advertising cookies to support promotional activities and improve the relevance of marketing communications.

Where implemented, these cookies may be used to:

• measure advertising effectiveness;
• limit repetitive advertisements;
• personalize promotional content;
• understand visitor interests;
• evaluate marketing campaigns; and
• improve customer engagement.

PetServe will only use marketing or advertising cookies where permitted by applicable law and, where required, after obtaining the visitor's consent.

4.6 Future Cookie Categories

As technology evolves, PetServe may introduce additional categories of cookies or similar technologies to support new Website features, improve customer experience, strengthen security, or comply with evolving legal and regulatory requirements.

Where new categories of non-essential cookies are introduced, PetServe will update this Policy and obtain any required consent in accordance with applicable privacy legislation.

5. How We Use Cookies

5.1 Website Functionality

PetServe uses cookies to support the reliable operation of the Website and to ensure that visitors can access essential features and services.

Cookies may assist with:

• loading Website content;
• maintaining secure browsing sessions;
• remembering user preferences;
• improving navigation;
• facilitating product searches; and
• enhancing overall Website usability.

5.2 Shopping Cart and Checkout

Cookies play an important role in supporting PetServe's e-commerce functionality.

Depending on the Website's configuration, cookies may be used to:

• remember products added to a shopping cart;
• preserve shopping sessions;
• facilitate secure checkout;
• support payment processing;
• reduce interruptions during transactions; and
• improve the overall purchasing experience.

Certain shopping-related cookies may be necessary to complete online purchases successfully.

5.3 Account Management

Where visitors create customer accounts, cookies may assist with:

• maintaining authenticated sessions;
• remembering login preferences where selected;
• supporting account security;
• enabling account functionality; and
• improving the user experience for returning customers.

Visitors remain responsible for maintaining the confidentiality of their account credentials in accordance with PetServe's Website Terms & Conditions.

5.4 Website Analytics

PetServe uses analytics information to better understand how visitors use the Website and to identify opportunities for improvement.

Analytics information may assist PetServe in:

• improving navigation;
• optimizing content;
• evaluating Website performance;
• identifying technical issues;
• measuring customer engagement; and
• supporting strategic business decisions.

Where required by applicable law, analytics cookies will only be used following the visitor's consent.

5.5 Security and Fraud Prevention

Certain cookies assist PetServe in maintaining the security and integrity of its Website.

These cookies may support:

• fraud detection;
• suspicious activity monitoring;
• account protection;
• cybersecurity measures;
• prevention of unauthorized access; and
• protection against malicious or fraudulent activities.

Security-related cookies help safeguard both PetServe and its customers.

5.6 Improving Customer Experience

PetServe continually seeks to improve the functionality, accessibility, and usability of its Website.

Cookie-related information may assist us in:

• understanding visitor preferences;
• improving Website performance;
• simplifying navigation;
• identifying opportunities for enhancement;
• reducing technical issues; and
• delivering a more efficient and user-friendly online experience.

6. Third-Party Cookies

6.1 Authorized Service Providers

PetServe may permit authorized third-party service providers to place cookies or similar technologies on the Website where necessary to provide services supporting our business operations.

These providers may include organizations assisting with:

• Website hosting;
• Website security;
• payment processing;
• analytics;
• customer communications;
• fraud prevention;
• customer support; and
• other operational services.

PetServe seeks to engage reputable service providers that are contractually required to protect information in accordance with applicable legal requirements.

6.2 Payment Service Providers

Where visitors complete purchases through the Website, payment service providers may use cookies or similar technologies to:

• process secure payment transactions;
• verify payment details;
• prevent fraudulent transactions;
• manage transaction security; and
• comply with financial and regulatory obligations.

PetServe does not control the independent privacy practices of payment providers.

6.3 Analytics Providers

PetServe may engage third-party analytics providers to assist in understanding Website usage and performance.

Analytics providers may collect statistical information regarding visitor interactions in accordance with their own privacy practices and applicable laws.

Where required by law, PetServe will obtain appropriate consent before enabling analytics cookies.

6.4 Social Media Integrations

Where the Website includes links to social media platforms or social sharing functionality, those platforms may place cookies or similar technologies when visitors interact with their services.

PetServe does not control cookies placed directly by third-party social media providers.

Visitors are encouraged to review the privacy and cookie policies of those providers before using their services.

6.5 Embedded Content

The Website may include embedded content or services provided by third parties, including videos, maps, interactive tools, or other digital content.

Such content may place cookies independently of PetServe and remain subject to the privacy practices of the applicable third-party provider.

7. Managing Your Cookie Preferences

7.1 Cookie Consent Banner

Where required by applicable law, visitors will be presented with a cookie consent banner or similar mechanism when accessing the Website.

The cookie consent interface may allow visitors to:

• accept all cookies;
• reject non-essential cookies;
• customize cookie preferences; or
• modify previously selected preferences.

Visitor preferences will be respected to the extent required by applicable law and the technical capabilities of the Website.

7.2 Browser Settings

Most web browsers allow users to manage, restrict, or delete cookies through their browser settings.

Visitors may generally:

• block cookies;
• delete existing cookies;
• receive notifications before cookies are placed; or
• configure browser-specific cookie preferences.

Browser settings differ depending on the software being used, and visitors should consult their browser documentation for additional guidance.

7.3 Withdrawing Consent

Where visitors have previously consented to the use of non-essential cookies, they may withdraw or modify that consent at any time using available cookie preference tools or browser settings, subject to applicable legal and technical limitations.

Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

7.4 Impact of Disabling Cookies

Visitors should be aware that disabling or blocking certain cookies may affect the operation of the Website.

Depending on the cookies disabled, visitors may experience:

• reduced Website functionality;
• interrupted shopping experiences;
• inability to access certain features;
• slower Website performance;
• repeated preference selections; or
• limitations affecting account access or online purchases.

PetServe cannot guarantee full Website functionality where essential cookies have been disabled.

8. Changes to this Cookie Policy

8.1 Policy Updates

PetServe may amend, revise, or update this Cookie Policy from time to time to reflect changes in:

• applicable laws and regulations;
• privacy requirements;
• Website functionality;
• business operations;
• technology;
• the categories of cookies or similar technologies used;
• third-party service providers; or
• industry best practices.

Any updates will become effective upon publication of the revised Cookie Policy on the PetServe Website unless otherwise specified.

8.2 Notification of Material Changes

Where required by applicable law or where PetServe considers a change to be material, reasonable efforts will be made to notify visitors of significant updates to this Policy.

Notification may be provided through one or more of the following methods:

• Website notices;
• updated cookie consent banners;
• customer account notifications;
• email communications where appropriate; or
• other reasonable communication methods.

Visitors are encouraged to review this Cookie Policy periodically to remain informed about how cookies and similar technologies are used.

9. Contact Information

9.1 Privacy and Cookie Inquiries

PetServe welcomes questions regarding this Cookie Policy, our use of cookies, or our online privacy practices.

Individuals who have questions regarding cookie preferences, consent choices, or the operation of cookies on the Website are encouraged to contact PetServe using the information provided below.

9.2 Contact Details

The Pet Serve International Inc.

5339 Hollypoint Avenue

Mississauga, Ontario L5V 2L2

Canada

Email: contact@thepetserve.com

Website: www.thepetserve.com

9.3 Questions About Cookies

Where appropriate, PetServe will make reasonable efforts to respond to inquiries relating to:

• cookie preferences;
• cookie consent;
• Website functionality;
• online privacy practices;
• browser cookie settings;
• data protection questions relating to cookies; and
• other matters addressed in this Cookie Policy.

Where an inquiry relates more specifically to the collection, use, disclosure, or protection of personal information, PetServe may respond in accordance with its Corporate Privacy Policy.

10. Policy Governance

10.1 Policy Ownership

This Cookie Policy is owned and maintained by The Pet Serve International Inc. and forms part of the Company's broader privacy, information governance, and digital compliance framework.

10.2 Review Frequency

This Policy shall be reviewed periodically and updated as necessary to reflect changes in:

• privacy legislation;
• Website technologies;
• cookie practices;
• business operations;
• cybersecurity requirements;
• digital marketing practices;
• third-party service providers; and
• industry best practices.

10.3 Version Control

The current version of this Cookie Policy will be published on the PetServe Website.

Previous versions may be retained for legal, regulatory, operational, audit, or record-keeping purposes in accordance with PetServe's document management practices.

10.4 Effective Date

This Cookie Policy becomes effective on the date specified on the cover page and remains in effect until amended, replaced, or withdrawn by The Pet Serve International Inc.

10.5 Related Corporate Policies

This Cookie Policy should be read together with the following PetServe policies and documents:

• Corporate Privacy Policy;
• Website Terms & Conditions;
• Return & Refund Policy;
• Shipping Policy;
• Accessibility Policy; and
• any additional notices or policies published by PetServe from time to time.

Appendix A – Cookie Categories

*Consent requirements may vary depending on applicable legislation and the nature of the cookie.

Appendix B – Examples of Cookies and Similar Technologies

The following are examples of cookies and similar technologies that may be used on the PetServe Website. These examples are illustrative only and may change as the Website evolves.

PetServe may introduce, modify, or discontinue cookies and similar technologies from time to time as its Website and services evolve.

Appendix C – Managing Cookies Through Your Browser

Most modern web browsers provide users with the ability to manage cookies through browser settings.

Visitors can generally:

• view stored cookies;
• delete existing cookies;
• block future cookies;
• receive notifications before cookies are stored; and
• configure browser-specific privacy preferences.

Instructions vary by browser and software version. Visitors should consult the help resources provided by their browser vendor for guidance.

Please note that restricting or disabling certain cookies may affect the availability or functionality of portions of the PetServe Website.

Appendix D – Related Corporate Policies

This Cookie Policy forms part of PetServe's broader privacy and governance framework and should be read together with:

• Corporate Privacy Policy
• Website Terms & Conditions
• Return & Refund Policy
• Shipping Policy
• Accessibility Policy

Additional privacy notices, consent mechanisms, product-specific terms, or other legal documents may also apply where relevant.

Appendix E – Revision History